This is what peeves me. I remember this family, the kids were running around riding and crashing bikes as I explained the bike industry conundrum. I spent time explaining what we had and why prices may be high. I have 0 control over availability of product and prices. Someone that comes to sell me a bike or trade it in demands more because of the market. When someone wants to buy a bike from us and I paid more than I would last year for that used bike, the price will be more for the consumer. It is unfair that my Google review ratio is now off because of this. I provided her proper service, this does not seem to be a warranted one star. I work so hard, if she only knew.